Privacy for Website Visitors and Callers

Concord Fire Damage Restoration is the phone number and website for fire, smoke and soot cleanup around Concord, NC. Restoration professionals in our network take the calls, carry out the work and set its price. This notice explains how information is handled when you visit the website or use the phone number to discuss damage.

Calls are recorded

Calls to the number displayed on this website are recorded, beginning when the connection is made and continuing until the conversation ends. Remaining on the connected line means you agree to the recording. Hang up when the call connects if you do not agree to being recorded.

What a call collects

Our call-tracking and routing service handles your phone number, the time and length of the call, the recording and the information you give in conversation. That can include your name, the job address and your description of the damage. These details pass through the service used to connect you with a restoration professional.

What you choose to say becomes part of the recorded conversation. Keep the discussion focused on the property and the work you want to discuss, and avoid providing unrelated personal details.

What the website collects

Website visits provide information such as your IP address, browser and device, pages visited and the referring page that brought you here. Google Analytics sets cookies to support its analytics. Umami also supplies website analytics but does not set cookies. A Google map appears on the home page, the service-area hub and town pages, and the fire restoration hub and service pages, and Google serves it when those pages display it.

This website has no forms or sign-in and accepts no payments; help is available by phone. You do not submit a restoration request through a form or create a profile here; conversations about the damaged property take place by phone.

How information is used

Call information supports routing your call and discussing the property with the professional who answers. Your description helps that professional understand the damage and the work being requested. Website information helps us understand visits, including which pages people use and how they reach them. Information is also used to handle privacy questions and requests about these services.

Who receives information

The restoration professional taking your call receives the details you share. Our service providers receive information through their functions: call tracking and recording, Google, Umami and website hosting. Information may also be disclosed in response to legal requests.

We may receive compensation from restoration professionals for calls. Some state laws treat passing a call along as a sale or sharing of personal information, and give you a right to opt out. You can send an opt-out request to the email address below. The words sale and sharing in this notice refer to those state privacy rights.

How long information is kept

We keep call records and recordings indefinitely. Website analytics remain stored for the period set within each analytics tool. Call recordings and website analytics therefore have different retention arrangements. You can ask about information associated with your call through the privacy contact below.

Your choices and requests

Your browser's cookie controls let you manage cookies. You can also use the Google Analytics opt-out browser add-on. Those choices concern website analytics; the recording terms above apply when you call.

Depending on your state, you may have privacy rights concerning your personal information, including the right to opt out of sale or sharing. Email a request or an appeal to [email protected]. Explain the action you want or the decision you are appealing. For a request about a call, its date and the phone number you used help identify the relevant records. We answer privacy requests and appeals within 45 days.

Children, security and notice changes

This website is not directed to children. We use reasonable safeguards for personal information, though no method of storing or sending information is perfectly secure. We may change this notice; the date below identifies its latest update.

Privacy Contact and Last Update

Send privacy questions, requests and appeals to [email protected].

Last updated: October 28, 2026.